Services Offered
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Review Highlights
“I cannot imagine finding a doggy daycare as supportive and fabulous as CBW Centennial.” in 2 reviews
“The app lets you watch via a live stream so I know he's enjoying himself.” in 2 reviews
“It has been set up right and we feel very comfortable taking the pups here, whether for day camp or boarding.” in 2 reviews
Location & Hours
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About the Business
From dog boarding and day care, to grooming, training and enrichment, our fun-loving Counselors maximize both safety and individualized care for dogs. With more than 200 locations in North America, Camp Bow Wow is the largest pet care franchise and offers a fun and safe place where pups can romp together in an open-play environment and pricing is all-inclusive. We provide pet parents peace of mind because we're all about Making Dogs Happy.
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Overall rating
54 reviews
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1 star
- 7120295Jan 1, 2024
We love Camp Bow Wow and our girl does too! The facility is always clean and everyone we have encountered has been friendly. This has been her first experience being around other dogs playing (we moved from a location that had specific breed limitations) and they incorporated her wonderfully. They give her extra pets and snuggles as needed and she's always happy to see her human friends at Camp Bow Wow. They have consistently gone above and beyond in the care for Lexi. Most recently we were traveling and received a call that our pup had a cough and asked if they could take her to our vet, which of course we approved. She was quarantined and given meds... they noticed they day we picked her up (about an hour before) that she had a couple of drops of blood in her kennel and immediately called us. We took her straight in to the pet ER (holiday) and she had a MCT in her mouth that needed quick removal. They really pay attention to the pups and their needs.
They have a great Social Media presence and if you take your pup there make sure you follow them, your pup may make the page.Helpful 0Thanks 0Love this 0Oh no 0 - Sara H.Littleton, CO142116Sep 12, 2023
With several convenient locations around Denver and the flexible care they offer on weekends, this company has been a game changer for our puppy who needed socialization with other dogs her own age, size and temperament. The workers are friendly and engaging, while the facility itself is clean and freshly updated with warm, welcoming wood tones that makes one feel as though they've escaped to a cabin in the Rocky Mountains. But what really sets Camp Bow Wow apart from other daycare facilities in my opinion is the option for live stream through their app, which allows you to check on your fur baby throughout the day, making separation anxiety a thing of the past. I also appreciate the fact that one's dog can easily be transferred to a different facility in their chain of businesses, after completing an initial interview process where they evaluate the animal to ensure all is as it should be before moving forward. I even noticed my mini golden doodle puppy snuggling up to one of the handler's at one point during the afternoon, which is shocking since she usually refers play over petting of any kind. My girl came home at the end of her first day tired and happy, a paw-fect combination! Highly recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Tabitha S.Northgate, Colorado Springs, CO4831Mar 4, 2022
Love this day care. My dog (Pugsley Louis) absolutely "fan girls" over it. He loves the staff, the experience and best of all when he comes home he is able to relax for a day or two.
100% recommendation! I really appreciate having somewhere I can trust with my baby.Helpful 0Thanks 0Love this 1Oh no 0 - Jacki S.Southwest, Denver, CO03Nov 1, 2023
We had our 2 dogs boarded here for 2 weeks while we were out of the country. About 5 days in, they called me to alert me that one of our dogs had some congestion and runny nose and wanted permission to take her to the vet to get checked out because they were concerned. Turns out she had pneumonia and they said vet was surprised Camp Bow Wow found it so quickly. She was immediately quarantined at Camp Bow Wow and put on meds. Camp Bow Bow emailed me photos and videos with updates while we were gone. When we returned, we took our dog back to the vet for checkup and she confirmed she was very impressed Camp Bow Wow staff caught it so early, but chest Xray confirmed it. I am very thankful to the caring staff that took care of our 2 girls while we were gone.
Helpful 2Thanks 0Love this 2Oh no 0 - Oct 12, 2020
We were heading out of town and looking for a new place to board our pup. Camp Bow Wow is nearby and so we took her in for an "interview" which every dog must do before becoming a regular camper. When all is said and done, we had a good experience.
I have taken her to two other daycare/boarding facilities in Miami before and these are the things that stood out to me about Camp Bow Wow:
- Cameras! I loved being able to watch her play all day.
- For boarding, they allowed us to bring her bed from home, treats, toys, etc. We couldn't do this at other places.
- Erika is the Camp Director and you can tell she really cares about dogs. Our dog ended up not being the greatest camper and she was very understanding and caring when explaining the tough situation.
- Camp Bow Wow is definitely focused on fun and play! Our dog doesn't always do great playing, so we now know this isn't the best place for her, as they don't want to just board dogs for the sake of boarding.
Due to COVID, no one is allowed inside and you call for pickup/dropoff instead. There's a video online that does a tour through the facility which made me feel at ease (coupled with the cameras, of course!).Helpful 23Thanks 0Love this 23Oh no 0Business owner information
Shannon G.
Oct 20, 2020
Thanks for your kind words and for being so understanding in a tough situation. We love all dogs and want them to be happy and healthy. We wish nothing but the best for you guys!
- Jenn C.CO, CO027Mar 9, 2023
friendly staff and my dogs always love coming here to get a bit of energy out. the staff is attentive and I feel like they do a great job of screening dogs. our only wish was that there was more space so they actually got some real exercise.
Helpful 0Thanks 0Love this 0Oh no 0 - Susan T.Denver, CO01May 3, 2023
Very poor communication. My poor puppy was the one who had to suffer the consequences. It broke my heart!
Helpful 1Thanks 0Love this 0Oh no 0 - Kate C.Denver, CO172Sep 9, 2022
I had such a terrible customer experience here. I recommend going down the street instead. This is not a place to support.
Helpful 3Thanks 0Love this 0Oh no 0 - Samira R.Denver, CO015Jun 20, 2022
My dog was attacked while he was boarding at camp bow wow centennial. Earlier in the day, on the day he was attacked we noticed that the usually playrooms were not all open and only one playroom was open and was packed with many dogs, we could only see one person on the webcam, we don't know if this was the case when our dog was attacked but we were surprised to see how few employees seemed to be present on the camera that day. Camp bow wow called our emergency contact after failing to reach us (they knew that we were in Europe and had clear instructions to contact my sister). When we spoke with camp bow wow they said that a "few second negative interaction took place" and that our dog had one small wound on his face and required a vet. They significantly downplayed his injuries and only sent us a photo of the bite to his face. When they spoke to my sister they let her know that the other dog did not require a vet and was returned to the playroom. The vet, using the word "attack," shared that he had two large injuries to his belly/chest that camp bow wow did not inform us of. He had to be sedated, he was given stitches, and will have to be in a cone for several weeks. He is deeply traumatized, he has cried every night we've had him home. Camp Bow wow did cover the vet bill which we appreciate. When we responded to their initial email and asked if they would cover follow up care beyond the initial vet visit and asked what happened to the other dog, who we were told on our initial call did not need a vet, they refused to answer questions in writing or email or via the phone. Instead they insisted if we wanted to know anything we had to come to their facility to review the video and when we told them we were not interested in coming down there as our dog could not be left alone with the severity of his injuries, they informed us that the only way to get answers to any questions was to go to their lawyers office which they called a "neutral setting". We just wanted two simple questions answered and were not sure why lawyers were being involved. We asked multiple times to speak on the phone or via zoom so that we would not have to find someone to watch our injured dog so we could leave. All we wanted to know was if his follow up care would be covered and whether or not that dog was cited for the attack, as well as if he was allowed to continue playing in a room full of dogs. Our interactions with them have been challenging as they won't answer questions unless we leave our badly injured dog alone and go visit with their attorney. They speak to us in carefully crafted PR sentences when we ask follow up questions. We understand that animals can get injured when boarding but between the downplaying of his injuries and their bringing a lawyer in to speak with us rather than just talk to us like pet parents trying to take care of our dog that was injured in their care is what has made it so we would never recommend this facility or company.They have not been kind or helpful in response to this event. I do not recommend this place for your dog.
Helpful 7Thanks 0Love this 0Oh no 1 - Elle B.Aurora, CO07Aug 9, 2020
This place is horrible. If you care about the health and well being of your dogs do not take them to Camp Bow Wow, Centennial. The owners care more about money than providing a safe and healthy environment for dogs.
When this place opened a few blocks from my work I thought it would be a great option instead of the current doggy daycare that was a town away and an extra 40 min back and forth to work.
I have two dogs, 8 and 1 year old. I don't like leaving them home when I am working. I take them to doggy daycare 3 times a week for the exercise and social interaction. They love it and both are very social dogs. So I signed up for a 20 visit package.
Two weeks in my youngest came home with a horrible hacking cough. I took him to his vet and was told he had kennel cough. They said most likely got from daycare. I called Camp Bow in Centennial immediately after and told them. They proceeded to tell me they did have an outbreak and it is something they can't control it. So - bringing your dogs is at your own risk. So they knew they had kennel cough spreading through the daycare yet they are not communicating that to dog owners because they don't want to shut down to clear it out and keep dogs safe.
I kept both my dogs home till the youngest was cleared by vet and we felt confident he had not passed it to our other dog.
Still having several days on our package and them unwilling to refund us and them assuring us it had cleared, I decided to take them back. Everything was fine for about a month but one day when I picked them up after work my youngest had a nasty cut on his year. I asked what happen and they couldn't tell me when it happened or how he did it. They said "he cut himself somehow. It happens all the time with this breed. The skin on their ears is extremely thin." What? I have an 8 year old of the same breed and she has never accidentally gashed her own ear.
So I took my youngest to the vet to ensure it didn't need stitches and I told my vet their explanation of the cut and she scoffed saying that is not accurate nor true. We both concluded they were just trying to avoid telling me another dog probably hurt my dog. Luckily the cut didn't need stitches and wasn't infected.
When I did return my dogs to Camp Bow I did notify the front desk that I took my dog to the vet and was told there statements they told me were inaccurate and because they didn't know exactly how it happened I was chalking it up to something that happened while playing with another dog. The person at the front desk didn't have any record of the incident nor was involved so just shrugged it off.
Later that day I got a call from them telling me my youngest that had gotten his ear cut was not wanting to play at all. He was just laying in the corner of the play area. And because he wasn't playing my older dog was staying by him and per their description she seemed "stressed". They asked that I come pick them up which I completely agreed needed to happen. When I did pick them up they seemed happy to be leaving.
his really told me that previous ear incident was an altercation with another dog not a playful accident.
We have not been back since and looking at similar reviews it appears I was wrong for taking them back after the kennel cough incident. I don't know if they are watching the dogs or not but the blatant lie that he hurt himself is despicable and reading these reviews makes me sad I ever exposed my sweet babies to this place. I make the drive to Heritage Pet in Parker now. Our dogs are treated so well there and always come home happy and worn out from playing all day.Helpful 7Thanks 0Love this 0Oh no 0Business owner information
Shannon G.
Aug 10, 2020
We are sorry that this is the outcome of our long-term relationship at Camp Bow Wow. Zeke reached a point where he was no longer comfortable in our environment. His behavior when entering a play yard showed that he felt the need to defend himself. This is something that was discussed with you on many occasions and we felt there was an understanding with you that Zeke was no longer comfortable being in our social environment. We tried many times with different energies, different dogs, etc., but he was showing us that he did not want to be in Camp and was starting to act out. When he was dismissed from Camp Bow Wow in September of 2019, it was hard for our staff as well, as we grow to love the dogs in our care. We never want a dog to feel uncomfortable in Camp, we try to be open and transparent, and we certainly do not want dogs to get hurt. While your review is hurtful, we will use it to help us improve our communications with customers. We work hard to ensure the safest environment for our Campers and feel strongly about our mission: Happy Healthy Pets and Happy Healthy People! That includes our customers! Thank you again for your feedback. We are glad you have found another facility where both Roxy and Zeke are comfortable.
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