Priority Plumbing and Heating - Littleton

I have used them several times for my personal home and a rental home in 2023 & 2024.
Sean has taken care of my issues in a super fast manner! Great job and quality of service!
I highly recommend them.

SEAN FARRIS Where to even begin. Dealing with priority plumbing has been one of the worst experiences in recent memory. I still sit here with a ruined front yard, holes in my walls, leaking plumbing, and inadequate water pressure due to undersized and out of code piping. To preface, this was a house we purchased and had some items to fix(replace galvanized and main). The work was done by priority and paid for by our seller's insurance. Let me say I understand insurance companies pay for the bare minimum, but the work is/was atrocious. The sellers were as appalled as we were. The work that was done I'm about to outline was appalling and bordering intentional. I have retained an attorney and will be careful to just give facts. I am skeptical of all the 5* reviews.

Picture the moment you close on your house, filled with excitement; pull up to see the yard completely torn apart, with a giant dirt mound, sod mixed in not separate ruined (pictured). I then go into the house and turn on the bathroom faucet, notice low water pressure, I turn on the second and flush the toilet...barely a dribble. There was no issues with water pressure during inspection, just galvanized pipe to be replaced per contract. I then open the cabinet and to my horror see (pictured) the drywall cut out with pex running through just hanging there like a crack head cutting holes in the wall for copper. There is excellent access from the basement, there is no need for this. I run to the kitchen and find the same (pictured). I then go down to the basement and find they ran 1/2" pex off the water main, and found the water main leaking badly.

I immediately contact priority and they send a supervisor. He tries to gaslight and tell me the aerators on the sinks are plugged, and that they didn't change the pressure. After showing him prior inspection videos he agrees they will run ¾" properly with a manifold off the main (don't get me started on the manifold, they ran EVERYTHING in the house off a single 1/2" line). I was told they WILL NOT BE FIXING THE DRYWALL, that's just how they do it. NO, NO that's not how you do that. At this point I call in my main plumber for house flips. He was absolutely irate; said they easily could have removed the existing pipes and ran pex without destroying the walls. He said it would've cost them $20 to properly run a manifold for the pex off the main and had no water pressure issues. I give up with priority to come back again and address the issue, they lied to my face a second time for the "fix".

After weeks of phone calls trying to get the front yard at least compacted and leveled out, which I think is a REASONABLE thing to have already been done, we we're finally told someone was coming out.

SEAN FARRIS, the Vice President, the man himself actually took the time to come out and take a look. Sean agreed it looked bad without needing explanation and said they "don't normally do this, but we will this one time come back and level it". I explained to Sean, I build pipelines, when they replaced the main line, they didn't even compact it or level out. Then I get the same lie as the other supervisors, "that will level out over time". Let me explain, it's a 12" high mound, with sod mixed in, it may settle a few inches with some water compacting, but it needs to be leveled. Sean agreed someone would call and they would send someone out. IT'S BEEN 3 WEEKS AND NO CALL, NO CALL BACKS.

SEAN, I guess if this is how your crews leave things when taking on insurance work, maybe you shouldn't take on the work if you leave someone's house looking like a crackhead just came through it. Or do you all always do the bare minimum everywhere you go?

Long story short, I'll fix the yard myself over a weekend, and I hired my plumber for $1,000 to fix everything inside.

Curious question for Priority, at the very least, why didn't you offer me an estimate to fix anything additional out of scope instead doing a terrible job? You had the opportunity to earn my business and I would've used you here for the life of this house...

Stay far. FAR. AWAY

We worked with Priority four years ago to get a new furnace, water heater and AC. A young kid (19?) came and installed everything, and then needed to return to our house four separate times to fix various issues.

A few years later we started experiencing issues with our air conditioner. We called Priority and they looked at our system and told us everything was installed wrong, and they wanted to make it right and replace everything. After three weeks passed with no follow-up from Priority, we found out the employee was falsely promising replacement systems and claiming to be a manager.

Another manager came out and looked at our system and agreed the install was very poorly done and they made some larger adjustments to our furnace and AC. We appreciated their dedication to their reputation and making sure their work was done right.

Since then, we are still having issues with our AC. It seems simply because the one they sold us is much too large for our home. Our pipe freezes on a regular basis. They've come back out three times with bandaid solutions, but we are still having issues. We tried again this week. They blew off two scheduled appointments and still have not addressed the issue. All we want is for this to be made right so we can both move on.

My husband has tried politely and repeatedly with no luck, so I thought I'd come here to air my grievances. I wanted to be sure people looking to hire them knew about their lack of communication, as well as selling us on a product way above what we needed, as well as a consistently poor delivery on that product. Please step up and make this right.

This company advertised at $49 water jet service. It's not an accurate ad. That's how they get you to commit to their service call fee. Which the ad also says this company doesn't charge, not true. Then they tell me it's $450 to actually do the jetting and it takes 30 minutes. This company is charging $900/hour. Total rip off. If the person would have told me how much it cost on the phone when I asked before getting the appointment I would have never had them to my house. Bait and switch at its finest.

Can we give you 10+ stars because seriously you deserve it.
We had an issue with our main waterline the city was unable to turn the valve off. Priority Plumbing in Littleton was contacted and were out here in 10 minutes. Levi was excellent he called his supervisor and waited here for his response. Gave us the information we needed and they got us scheduled for the service needed.
The following week a crew was here at 8:30am and had the main line from the street to the house replaced and everything back in place in less than 4 hours. Not a blade of grass out of place.
Hector and his crew did a phenomenal job.
Thank you so much. We can't say enough about the service we received and the work done. Highly recommend Priority Plumbing.

Zero stars! This company does not take care
Of their customers. They failed in diagnostics of a broken water line - tried to say its "ground water!"
Either they do not know what they are doing - or they do NOT care!
They had a tech sent to my residence to test the water line for a leak. That service person failed to alert my family , and the company failed to inform the customer or their own staff of the report finding. A large waste of time and money!

***Updated review: Priority was extremely professional when working on a resolution to my issue***

Grossly incompetent plumbers. I had a leaking faucet which only needed a new cartridge. Priority Plumbing sent 2 different plumbers, and a manager, but after 9 visits, they couldn't fix the issue.
During the multiple visits, one of the plumbers caused several other plumbing issues throughout my house. They then attempted to charge an exorbitant additional fee to "find another resolution" to the problem.
I then called another plumbing company who was able to change the cartridge and stop the leak in less than 2 hours.


I gave the plumbing manager, Ben Napier, an opportunity to refund the cartridge replacement fee and he didn't bother to respond.

DO NOT USE THIS COMPANY!!

I have used Priority 6 times in the last 5 years. I called and spoke to Suzanna on 11/23/22 regarding a scope (camera inspection) that was done by Nathan on 6/13/2021. I told her I was afraid I was going to have a very expensive sewer line replacement but I needed to have a copy of the scope, which I paid for, but a copy was never provided. She said due to the holidays the manager would need to call me back the following Monday. I told her sure have a nice Thanksgiving and I'll wait to hear from her Manager. The following week, I receive a call from her Manager and she states "point blank" I don't know why Nathan didn't give you a copy (since you paid 199.00 for it) but they only keep them for 6 six months, PERIOD!! I stood there shell shocked for a minute and asked her for any assistance she could provide....she told me to have a nice day and hung up.............SERIOUSLY!!!
AVOID, AVOID, AVOID!! The sad thing is I left them a STELLAR 5 STAR review
a few years back....how times change !!!

Appreciate the attention to detail while replacing my toilet. Levi did a great job getting the old, oddly shaped toilet out and correcting everything. The new toilet works great! Levi also checked a few other things and confirmed we had no other issues. We'll absolutely use him again!

Adan, the technician who came to my house, was thorough, professional and I would definitely ask for him again!